Privacy Policy

1. Overview

This Privacy Policy explains how Apex Chain Assets ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you visit our website or use our platform (collectively, the "Platform"). By using the Platform, you consent to the practices described in this Policy.

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide

• Account details such as your name, email address, and password;
• Identity verification documents, where required for compliance purposes (e.g. government ID, proof of address);
• Cryptocurrency wallet addresses used for deposits and withdrawals;
• Communications you send to us, including support tickets, emails, and contact form submissions.

2.2 Information Collected Automatically

• Device information such as browser type, operating system, and IP address;
• Usage data, including pages visited, time spent on the Platform, and referral source;
• Cookies and similar tracking technologies, as described in Section 5.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account, including processing deposits, investments, and withdrawals;
• Verify your identity and comply with our legal and regulatory obligations, including our Anti-Money Laundering (AML) Policy;
• Provide customer support and respond to your inquiries;
• Monitor and improve the security, performance, and usability of the Platform;
• Send important account notifications, such as transaction confirmations and security alerts;
• With your consent, send promotional communications about new plans, features, or offers.

4. How We Share Information

We do not sell your personal information. We may share information in the following limited circumstances:

• Service Providers: With trusted third parties who help us operate the Platform, such as hosting providers, email delivery services, and identity verification providers, under appropriate confidentiality obligations.
• Legal & Compliance: Where required to comply with applicable law, regulation, legal process, or governmental request, including AML and law enforcement obligations.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this Policy.

5. Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Platform is used. The table below summarizes the main categories of cookies we use.

You can control cookies through your browser settings; however, disabling essential cookies may affect your ability to use certain features of the Platform.

6. Data Security

We implement industry-standard technical and organizational measures to protect your information, including encryption of data in transit, secure password hashing, access controls, and regular security reviews of our infrastructure. While we work hard to protect your information, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to provide the Platform, comply with our legal and regulatory obligations (including AML record-keeping requirements), resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

8. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information, subject to our legal retention obligations;
• Object to or restrict certain processing of your information;
• Withdraw consent to marketing communications at any time.

To exercise any of these rights, please contact us using the details in Section 12.

9. International Transfers

Apex Chain Assets serves investors across many countries, and your information may be processed and stored in jurisdictions other than your own. Where this occurs, we take steps to ensure appropriate safeguards are in place to protect your information in accordance with this Policy.

10. Children's Privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a person under 18, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last updated" date at the top of this page indicates when this Policy was last revised. We encourage you to review this Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out via our Contact page, or through the support ticket system available in your dashboard.